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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
331 ratings and 175 comments received in the last 90 days.
07 July 2025
The experience as always is exceptionally professional and clearly communicated.
04 July 2025
All aspects explained
01 July 2025
Every staff member I have dealt with has been professional, polite and knowledgeable. All questions answered.
18 June 2025
Quick and easy to get a test drive and make the order. Delivered on time.
08 June 2025
Good performance by the salesman concerned, slightly let down by the education session on the new electronic systems and dashboard.
04 June 2025
Richard was an incredible salesman. He always made sure I felt comfortable, went into detail to ensure I understood everything clearly. I weren't too sure on buying a new car due to nerves but working with Richard made it easy.
02 June 2025
as previous answer
29 May 2025
Andre listened to us all through the purchase process. Good communication about delivery timeline.
17 May 2025
The whole process was simple and straightforward.
15 May 2025
From the moment I walked into the showroom until the time I picked up the car, the service and communication that I received from Mark French and Jason Bell was excellent.
13 May 2025
Wollaston are by far the best dealership I have dealt with. I have purchased many BMW's over the years and this was a way better experience than I have had in the past.
05 May 2025
Anthony was great and sales rep who handled the handover was polite and easy to get along with. All questions answered, Anthony has always been very pleasant which made communication easy
05 May 2025
Attention to customer satisfaction
29 July 2025
Good service
29 July 2025
Was kept informed of the progress of my vehicle.
29 July 2025
Lack of ownership of my concerns. Jack the workshop manager is just plain rude. I would suggest a training session with a customer service specialist who could help provide alternative responses. Clearly future consumers will experience the same as I
28 July 2025
Good communication Very welcoming Job was completed to a high standard
28 July 2025
As above - received no contact from dealership the entire day. Had to chase myself. Didn't receive the usual 'walk around' video (is this still a thing?) Very, very disappointed with this visit.
27 July 2025
As above
26 July 2025
Thorough investigation
25 July 2025
Waiting booking was exactly that, car turned around quickly, very good service.
24 July 2025
Pleasure as always
23 July 2025
Excellent all round service.
23 July 2025
I was very happy with the service I received
23 July 2025
Car was recovered to you on Friday by the AA and was fixed by Monday - amazing!
23 July 2025
As above
23 July 2025
Excellent service and care from the whole team.
22 July 2025
Cars running better and I know how the car is any issues that need fixing
20 July 2025
They provide an excellent service.
20 July 2025
Couldn't have been more cordial or efficient.
19 July 2025
Very helpful and got to talk to mechanic about specific issue.
19 July 2025
Team couldn't have done more.
18 July 2025
Great dervicevfrom Josh in Parts
17 July 2025
From booking to completion I was provided with great customer service
16 July 2025
Always best level of service
16 July 2025
Always completely professional.
15 July 2025
The service I received was excellent. Very professional, polite and friendly from the reception staff and advisors.
15 July 2025
Just because they are rebuilding the site it is no reason to not wash and vacuum the car
15 July 2025
Nothing seems too much trouble.
14 July 2025
Ella helped me recently. Nice person to deal with.
13 July 2025
Service manager Jack was extremely helpful and took time to investigate my query. I was disappointed not to get my car washed as I felt this was part of the service offered.
13 July 2025
Brilliant
12 July 2025
No car wash service available
12 July 2025
As abov
12 July 2025
Excellent
11 July 2025
As above
10 July 2025
All went to plan
10 July 2025
Above
10 July 2025
10/10
09 July 2025
Knowledgeable, courteous and efficient staff.
09 July 2025
They're always friendly and helpful, although the costs do hurt a little bit as I am retired but that's the price you pay for trouble free motoring. There's also sometimes a little bit of job creation in the workshop.
08 July 2025
Very satisfied with the work carried out.
08 July 2025
Both service manager & senior technician were knowledgeable and informative.
07 July 2025
Service carried out whilst I waited
07 July 2025
Although the car was delayed the CS removed the cost for the MOT for time delayed
07 July 2025
Turn around time was super fast and it was all processed with speed.
07 July 2025
Staff are excellent
06 July 2025
As above, frustrated the fault wasn't diagnosed more effectively. I felt I was being troublesome rather than having a genuine fault with the car.
06 July 2025
Informed at all times of status
06 July 2025
Quality service
06 July 2025
Everybody i interacted with was very professional
05 July 2025
Great service
05 July 2025
Mot passed why wouldn't I give a good score
05 July 2025
good customer service
05 July 2025
Kept me informed. Could have valeted my car before returning it
04 July 2025
The lady who handled my booking was fantastic
03 July 2025
On this occasion Wollaston were able to fit me in at short notice, service on the day was very good, Chris is a credit to the team
02 July 2025
Problem identified parts ordered and works completed on the day and a courtesy car provided at short notice
02 July 2025
as per the above answer
02 July 2025
They did everything that was needed with no fuss or drama
02 July 2025
They sorted the vehicle quickly.
02 July 2025
Service was done at a good price with older car discounts coming into play. Staff courteous and informative. I was pleased that you fitted new number plates to ensure an MOT pass, which was also done at minimal cost.
01 July 2025
BMW Wollaston Motors have a great team, very professional and a pleasure to deal with.
01 July 2025
Based on my recent experience when trying to resolve the brake issues, I would say it's been typically out of character vs previous experience. Also disappointing that my car wasn't even washed after a major defect on warranty after 3months new.
30 June 2025
EGR replacement with no issues.
30 June 2025
Poor from start to finish - see complaint email with Mr Bates
30 June 2025
Everything went smoothly and in good time.
27 June 2025
Job completed with no issue.
27 June 2025
It was disappointing that you didn't valet my car. There are plenty of places you could of taken it if your own facilities were not available - or at least give a voucher so I could take it there myself.
26 June 2025
Swift check in, good comms and easy collection. Good updates throughout.
26 June 2025
The person who assisted was so helpful
26 June 2025
Excellent! Had a booked timeslot for a while you wait service and it was completed well within the time.
25 June 2025
As above
25 June 2025
Every interaction so far has been easy and dealt with professional people
24 June 2025
We don't yet know if the software update has fixed the problem yet or not as it was only an intermittent fault with the car.
24 June 2025
Answer as above
24 June 2025
as expected
24 June 2025
No issues
24 June 2025
Very happy with work done and price charged.
23 June 2025
As above
23 June 2025
Everything required was dealt with and the costs were transparent. I was looked after really well by the receptionist and technicians.
22 June 2025
Staff always polite and helpful
22 June 2025
Unfair diagnosis fee, expensive parts and feel cheated.
21 June 2025
As this was a manufacturer warranty issue with my vehicle it would have been a welcomed gesture to wash my car for me ahead of collection. I did ask if this could be done as was told, 'Sorry we don't have that facility!' - slightly disappointing.
20 June 2025
It's always disappointing when you have an issue & the fault which clearly happened comes back with no fault found? It's frustrating when the fault reappears a few days later!
20 June 2025
Service assistant explained what worked as best done and he was very knowledgeable
20 June 2025
Great service
19 June 2025
work done with the time advised.
18 June 2025
Excellent service
18 June 2025
They seemed to have fixed the problem that it went in for
17 June 2025
A-class overall service, just as you would expect from a BMW dealer. Thank you!
17 June 2025
Very happy, forgot my mot had run out, they found me a cancellation for the very next day all sorted
16 June 2025
Good customer service and professional mechanic
16 June 2025
Excellent customer service. Lovely staff.
15 June 2025
Great feedback on what was essential for the car and proactive with my requirements
15 June 2025
Whilst I am satisfied with the work done to my vehicle, it would have been appreciated if my car was washed and hoovered inside. This would have been a very easy and good gesture, to enhance the customer experience.
15 June 2025
Fixed all faults on my vehicle and was an easy experience.
13 June 2025
Service good but couple of details not good
10 June 2025
Good service
10 June 2025
As above.
09 June 2025
Hassle free
09 June 2025
So far l have always had good service. This time your Advisor Olivia was very helpful. I have always found all the Advisors helpful. I am devastated that Dan Curtis is no longer with your company, he is an exceptional Salesman.
09 June 2025
Excellent customer service
08 June 2025
Keeley was fantastic as always, always keeping me informed.
08 June 2025
Can't fault service - especially since operating in temporary premises
07 June 2025
I felt the team were good from a customer service aspect. Pleasant but quite clearly everything is designed to squeeze every penny from your customers
07 June 2025
Prices we high
06 June 2025
Couldn't fault the site! Amazing customer service and were on the ball with any questions I had. Would've been ideal to have a curtesy car as I was without a car for so long but a miner thing compared to the whole experience.
05 June 2025
As above.
03 June 2025
Chris who dealt with my recall and curiosity car was fantastic, so friendly and explained in detail all details I needed to know
03 June 2025
Very satisfied, I was kept informed by them during my car's service from start to finish.
02 June 2025
Had the microfilter changed as part of the service. The car has ivory white seats. Picked car up and there were dirty marks on the passenger seat. Let the service adviser know and told the technicians always wear gloves.
02 June 2025
As per the answer to the previous question. Customer service was very good throughout.
01 June 2025
Good service as allways
30 May 2025
As per above and the cost was very reasonable.
30 May 2025
Best experience I've ever had at Wollaston Keely Jowers was exceptional did everything she could to assist. Please pass on appreciation.
29 May 2025
Work was booked in fast, had the same speed of service when dropping my car off when the job was completed.
28 May 2025
Friendly staff, warm welcoming
28 May 2025
Always receive a great service from Wollaston.
28 May 2025
Tayla has been great with timely communication and assistance
27 May 2025
Great customer service
26 May 2025
On the basis of this visit and this visit alone I'm completely satisfied. It's all down to Nickola and Sam.
26 May 2025
As above
26 May 2025
Please see above response
25 May 2025
Very quick turn around on tyre replacement
24 May 2025
As above
24 May 2025
I've always had very good service from Wollaston.
24 May 2025
Wollaston service team have been exceptional for a few years now and I hope this continues. And being able to do all this from a temporary location! I see no room for improvement.
23 May 2025
As above, and no car cleaning (I know you are in temporary accommodation)
23 May 2025
Excellent service
22 May 2025
Great
22 May 2025
good service
22 May 2025
My simple mot visit was easy enough bug dair bit longer than an independent garage
22 May 2025
Very good and helpful team
19 May 2025
Cost much more than I could have paid locally.00
19 May 2025
Service fine but tyre replacement disappointing.
19 May 2025
Service completed to schedule
19 May 2025
See above
18 May 2025
Very friendly people assisting me with my visit. The work done was excellent.
18 May 2025
Terrible would not be coming back I have already
16 May 2025
The video condition report seemed rushed, rendering the comments of the technician virtually indecipherable. Otherwise perfectly satisfied with the service received.
16 May 2025
After service MOT and a new tyre I would expect the tyre pressure to match and new tyre had a lot lower pressure than the others
16 May 2025
All the work was carried out in a timely manner and my new grille looks good!
15 May 2025
Staff are very friendly.
14 May 2025
Hassle free & worked proactively to get things booked in preparation for the actual service day! While I waited........everything just happened without me noticing until it was all ready and I was handed my keys!!!
12 May 2025
The service was quick and the comments on the video were amusing.
12 May 2025
No complications after
12 May 2025
Always a pleasure dealing with the team at Wollaston. Have been going there for nearly 15 years now
12 May 2025
I wouldn't have continued to use you for 17 years if i was unsatisfied
12 May 2025
It was ok could have been better, the email received clearly showed I had requested the brake replacement but I was still asked about it wasting everyone's time and money. And having customers hanging around not good.
11 May 2025
Good service and nice staff
10 May 2025
Friendly and accommodating
08 May 2025
Very satisfied
08 May 2025
Good experience despite a very busy and noisy temporary waiting area
08 May 2025
Excellent service
07 May 2025
Excellent experience could not have been better, thanks to the team
07 May 2025
See above
07 May 2025
Mostly good - car arrived later than promised due to a headlight issue
06 May 2025
Dropped a star due to no valeting, which i understand as you are in temporary building. I have put a reason for 4 stars so not appreciating the pressure to up score.. that won't give you a true reflection as people will just tick 5 to get it gone...
06 May 2025
Keeley was great
06 May 2025
Poor communication. It took several calls and left messages to Wollaston and a call to BMW UK to get call back from Wollaston.
06 May 2025
Service, as always was polite and courteous but it shouldn't take two phone calls, one left message and an email to get a response from the service department!
06 May 2025
Treated with respect and updated
05 May 2025
Great customer service
30 July 2025
Jason, Richard and Olly have been so amazing from start to finish! I love my new car, they have gone above and beyond for me and I appreciate it so much.