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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
470 ratings and 243 comments received in the last 90 days.
30 April 2025
Easy process, great service and great deal
25 April 2025
Richard Rhodes was an exceptional customer assistant, and kept me informed every step of the way
25 April 2025
The whole experience made you feel part of a family, so welcoming and thorough throughout, the car looked amazing on collection.
19 April 2025
Kept up to date re delivery by Richard Rhodes our salesman with whom we have developed a relationship over many years of purchasing BMW vehicles for both myself and my husband. He checked and rechecked we had everything we needed on the car.
19 April 2025
Great staff and service
03 April 2025
All went smoothly
03 April 2025
Great people, service, communication and drive to make sure I had what I was looking for.
02 April 2025
I was offered a deal that suited me very well. Jason, Anthony and other staff were extremely helpful, friendly and I was looked after very well. I love my new BMW ??
02 April 2025
Jason and Debbie were a great help, thank you
02 April 2025
Knowledgable representatives who were able to answer all the questions that i had before, during and after the handover.
30 March 2025
Very happy with my new car!
25 March 2025
The process went very smoothly
16 March 2025
The experience was 1st class in every sense considering this centre is only here until the main showrooms offices and work shop are completed. A real lifting experience from the moment I walked through the door till I left could not be happier Garry
10 March 2025
Excellent service
08 March 2025
See above
07 March 2025
We were guided expertly through the whole process and kept well informed. The salesman went the extra mile to find a car to our specification and time scale.
06 March 2025
Wollaston BMW, using temporary facilities whilst their new premises are being constructed, was well-managed, and friendly. Richard Rhodes, the product specialist taking me through the selling, buying and handover was very courteous and knowledgeable.
14 February 2025
No problems on hand over
11 February 2025
See comments above.
01 May 2025
Great service and pleasant and polite customer facing staff
30 April 2025
Overall great experience, very helpful, great communications and approach. The only slight negative was that the vehicle could have been cleaned in the 2 weeks the car was with Wollaston. It had thick layer of dust and inside was not cleaned too.
29 April 2025
Just the exorbitant price puts me off from having my service done by BMW
29 April 2025
Fantastic staff
29 April 2025
Keeley was first class, many thanks.
29 April 2025
A big thankyou to Sean bates and Matt finnigan for the great customer service both were happy to help and explain in detail hats off to both
29 April 2025
Also helped me out.
29 April 2025
As above
28 April 2025
Kept updated with progress and any questions answered clearly. On collection I had a couple of tech questions so a technician came to my car to help with those.
28 April 2025
Quick turn around time
28 April 2025
Very good
28 April 2025
All together a very satisfactory experience
28 April 2025
Polite and informative
27 April 2025
Very professional and prompt courteous service from your team,
26 April 2025
The experience was good but I have instructed my local garage to replace my disks and brake pads as he charges half the price I was quoted.
25 April 2025
The staff are knowledgeable and friendly
25 April 2025
Kept informed and very organised
23 April 2025
Really helpful and friendly staff. i waited while my car was being serviced and it was a comfortable and pleasant environment
21 April 2025
The temporary set up is good , they continue to provide good facilities while you wait .
21 April 2025
Very satisfied but will go for a morning or afternoon time slot next time
21 April 2025
Everything explained clearly.
21 April 2025
Easy to deal with. Kept informed throughout the day. Tayla and Gary were helpful in investigating, identifying and explaining the problem.
21 April 2025
Professional and prompt service
20 April 2025
Friendly efficient service.
19 April 2025
I had an MOT service, after which ai noticed a noise from what sounded like the wheel area. Took it nick to the service immediately and explained the situation; after a shoet wait a technician showed me what had happened - a small stone in one of the
19 April 2025
Kept me informed on progress and completed the work as advised, the walk round video allows me insight to future work required and allow for planning ahead of time.
19 April 2025
Really good experience like always
18 April 2025
Reliablity
18 April 2025
Although I did not get the full experience of services such as car cleaning due to the new building being constructed, everything else has been great and I am looking forward to the opening of the building.
17 April 2025
Swift check in - pleasant staff and able to do some work whilst there
17 April 2025
Wollaston and their staff were exemplary - kept me well informed on progress and pushed to ensure a resolution - I have no issue recommending them at all (the quality of the cars manufacture is the real issue)
17 April 2025
Satisfied to a degree. Problem isn't resolved but I was well aware that it could require further work.
16 April 2025
Work done quickly and efficiently
16 April 2025
Customer service was perfect!
16 April 2025
Having worked in dealerships for the last 15 years. This was by far one of the best experiences have seen. Thank you to Chris and Chloe for their help
15 April 2025
Despite being in temporary accommodation due to re-furbishment the customer service remained exemplary.
14 April 2025
The car was serviced as expected no fuss. Always on the ball, which is what I expect. Quick and easy.
13 April 2025
Very positive how price for repair is still high
13 April 2025
The service team were required to carry out a factory recall. They also replaced my brakes, bonnet struts and topped up the add blue. Unfortunately, add-blue was spilt all down the side of my car, and my vehicle came out of the dealership dirtier.
12 April 2025
Easy to talk too and friendly staff very efficient.
12 April 2025
For all the reasons given above irrespective of the temporary premises - there wasn't a reduction in cost but there was a reduction in standard and expectation
12 April 2025
The whole procedure was prompt, professional, and polite
11 April 2025
Super friendly and informative
11 April 2025
My key appears to have been re-programmed as part of the recall and I now have to press it twice to open the passenger door. Would appreciate a resolution.
10 April 2025
The quote for the work was more than the car was worth which I thought was expensive.
10 April 2025
It would have been 5 stars but the car was not washed after the service or fixing the tyre. This is standard with my usual garage (sytner Leicester).
09 April 2025
As above
08 April 2025
Fantastic friendly team.
08 April 2025
Even though they are operating from temporary premises , the whole operation seems to run smoothly and efficiently . All the people I dealt with were friendly and helpful .
08 April 2025
As above
07 April 2025
Very satisfied
07 April 2025
Nobody told me ahead of my appointment that the dealer's location had moved - I had to pull over and call to get directions. Nobody mentioned the service wash wasn't available - car was returned to me covered in greasy finger marks from the workshop.
06 April 2025
Tyre pressure indicator showing all tyres were flat (they weren't) and engine systems warning light stayed on. Surely a pre handover check should have spotted this?
06 April 2025
The self service check in made it easy to drop my car off and cut the queue.
06 April 2025
I am a repeat client there. I find that the attitude is often offhand and somewhat arrogant - as if they are doing me a favour by allowing me to spend my time and money there. Not positive or welcoming.
06 April 2025
Communication and service was very good. Unfortunately when my car was delivered back to me, driver's seat was covered with crumbles an sugar. It was clean before it was collected in the morning.
05 April 2025
Service completed early
05 April 2025
Staff very professional
05 April 2025
Wollaston BMW were very efficient and priced well compared with other BMW service providers. Whilst Wollaston are undergoing a refurbishment of their main building, it would have been nice to have seen the service wash of the car still being upheld o
04 April 2025
Chris made the experience a pleasant one. Always keeping me informed.
04 April 2025
Everything was explained to me and the higher Car and everything is ready and waiting no problems at all
04 April 2025
Looked after from the moment I entered the door
04 April 2025
Helpful, professional service from start to finish.
03 April 2025
Found the problem and solved it quickly
03 April 2025
Good service
02 April 2025
Customer service felling valued and my car needs and I put first
02 April 2025
I was kept up to date in a timely manner.
01 April 2025
Quick and simple
01 April 2025
Top service and communication
01 April 2025
Excellent communication and advice given in relation to the work carried out.
01 April 2025
Everything was good.
01 April 2025
Buying and servicing have been efficient. It would have been nice to have a courtesy car for my last visit because of the faulty sensor but it was not possible. Facilities in the garage for those who have to stay are ok.
01 April 2025
Unfortunately you can't valet the car.
01 April 2025
They were very efficient - on time and to estimate
01 April 2025
Olivia was very helpful
31 March 2025
i keep asking why my brakes are making such a noise and apparently it's an "M sport thing". i have had 10 different M sports and the brakes have never made this sound... i feel like im being fobbed off
31 March 2025
Wollaston Motors are very well organised, and dealt with my requirements (MOT) efficiently and professionally. Chris was friendly, and professional during my visit.
31 March 2025
I got to deal with Tayla. She was very friendly and offered great customer service, calling to confirm appointments, checking if everything went as planned and calling me to give updates. Even the gentleman that came to pick up my car was great.
30 March 2025
The service rep (Keely i believe) was friendly and helpful.
30 March 2025
Very clean and tidy place.
29 March 2025
I let my care for 3 days, it was repaired but returned dirty without even a complimentary wash. Not sure if they has stopped doing complimentary cleaning anymore.
29 March 2025
Polite as always no hidden fees
29 March 2025
Dealt with me effectively and waiting time was minimal. Accommodating when circumstances meant I had difficulty meeting courtesy car return deadline.
29 March 2025
Very good, accommodating service advisors and day prior courtesy call to remind of booking is a nice touch (I'm a bit hopeless at remembering appointments)
28 March 2025
I am completely dissatisfied, yet your computer insists it receives at least one star.
28 March 2025
Completed on time. All jobs done to a great standard.
27 March 2025
Impeccable service from service team member Tayla Lawrie
27 March 2025
As above really.
27 March 2025
The fact you get a video from mechanic who's dealing with your car showing underside of vehicle and condition of tyres etc is good too.
27 March 2025
everything is easy
27 March 2025
Check in and check out quick, friendly and with clear information given.
27 March 2025
Great customer service
26 March 2025
I took the car in for a service. There was a thorough inspection, recommendations and tailored service based on the recomendations.
26 March 2025
All credit to Keeley Jowers - give her a promotion! Actually restored my faith in BMW. Can't underestimate that I actually felt like a customer which has not been my experience.
26 March 2025
The service was completed in my preferred time and there was no hanging around unnecessarily.
25 March 2025
The standard of the work carried out, on time and within the estiamte
25 March 2025
As stated before good quality service on my car and staff members conduct themselves very professionally
25 March 2025
The service provided was great, but we weren't told what was happened until we followed up. However it was sorted quickly and efficiently
25 March 2025
Forgotten about in reception, no quote offered for the repair, poor communication with members of staff.
24 March 2025
Friendly and helpful team.
24 March 2025
Good quick service.
24 March 2025
All good
24 March 2025
Clearly explained all the details of the work carried out
24 March 2025
Took car in straight away to try and help
24 March 2025
No Issues, Work completed on time, Good Price
23 March 2025
Coffee and facilities available while waiting for car repair
23 March 2025
The Wollaston service team provide an efficient, professional and friendly support to their customers. As a BMW owner I feel the Wollaston team appreciate my business, and they are pleased I use their dealership for the servicing of my car.
23 March 2025
Ella was polite, professional and kept me up to date with my vehicle repair.
23 March 2025
From start to finish Debbie was fantastic, excellent communication
23 March 2025
The key/ car service was not updated , done when I went back to the dealership.
23 March 2025
Can't fault my care
22 March 2025
The person that served me was great however I was disappointed that my car was not cleaned as this was supposed to be done.
22 March 2025
Always helpful and supportive. Couldn't resolve an intermittent issue this time, but offered further advice.
22 March 2025
Always a great experience
21 March 2025
BMW always make you feel special when you visit despite the rennovations
21 March 2025
Reliable and efficient service
20 March 2025
I was told about the cost before hand. You know that the parts are genuine and the technicians are up to speed.
20 March 2025
I was kept informed at each stage.
19 March 2025
Very good support from Keely
19 March 2025
Nice selection of biscuits
19 March 2025
Again, due to the service I received from Chris, I had a good experience.
19 March 2025
Completely satisfied!
19 March 2025
Always get greeted with a smile, a your provide a prompt service.
18 March 2025
Please do car wash
18 March 2025
Service team one star. Nicola and the team in the dealership five stars.
18 March 2025
Because labour charged increased by 100 compared to last service:(
18 March 2025
Disappointing no wash and vac of vehicle offered. Previously there was a discount as this service was missing.
18 March 2025
The car was not washed at the time of handover. I didn't receive 30% discount on parts, since my car is loder than 3 years old, and I am not convinced about the explanation of why.
17 March 2025
My car has an optional BMW supplied and fitted M Performance LSD that required a service causing some confusion. Then I thought it cost far too much for a simple job when other items were being done at the same time so access was straightforward.
17 March 2025
Issues fixed with recall, only half a day for 2 and good hospitality
17 March 2025
Very informative and friendly
16 March 2025
The service went well. It is just a shame that the car could not be cleaned before being returned.
16 March 2025
Problem identified and parts received quickly so I could pick up vehicle without incurring financial detriment
16 March 2025
Ella was very friendly, polite and very professional. Kept me informed at all times.
16 March 2025
No problems
16 March 2025
Maybe they should improve the system for people in waiting area
15 March 2025
Totally satisfied
15 March 2025
The whole process was excellent. The Service Team kept me fully informed of the work being carried out and were polite and helpful.
15 March 2025
Always had a very good service from Wollaston Motors, even more so considering the major work they are having done.
14 March 2025
The team at Wollaston were all very good from the moment I walked into the service dept . Keeley my service advisor kept me upto date regarding my X3 s progress from start to completion.Well done all
12 March 2025
Following a very positive start, managing the delay of delivery over 9 months, recent interaction was less than positive.car booked in twice to address inherent fault, and was returned without fault fully resolved or my communications responded to.
12 March 2025
The car was collected and returned on time and all requested work was completed
12 March 2025
Friendly staff and job complete in good time
12 March 2025
Car feels great!
12 March 2025
Fixed the issues with my car in a timely manner and kept me in the loop.
11 March 2025
Friendly helpful staff, work carried out well, no complaints. It would be good to receive confirmation email when booking a service - more reassuring to be able to check date when booking sometime in advance.
10 March 2025
Clear answers and solutions
10 March 2025
Great service
10 March 2025
Could have been a 5 but my car wasn't washed post mot but I was made aware on arrival
09 March 2025
Satisfied but a little disappointed that the break fluid change could not be completed due to bleed nipples being slightly corroded but could have tried to free them, I think allowances could be made on older classic models all round.
09 March 2025
The fact that I said that by time I could get car in to look at light issue, it may have disappeared and was told pictures would be fine to get done under Warranty. Guess what No pictures not acceptable. Only video. What a waste of my time and wait
09 March 2025
No video of inspection of car. Poor communication of fault diagnosis.
09 March 2025
See above. Good products/workmanship but service level was not good enough.
08 March 2025
Front line check in not a nice experience when checking in
08 March 2025
Same as above
08 March 2025
Such a shame the service department are so unhelpful as the mechanics I am sure do a very good job
08 March 2025
Excellent service from Wollaston Motors, made me feel very welcome and carried out the work professionally
08 March 2025
Never had any problems with the sales or the service people. My car is fine so I'm happy.
07 March 2025
Great service
06 March 2025
Professional friendly team Informative Kept informed of progress
06 March 2025
Good service overall, facilities are limited in the dealership whilst a new building is under construction.
06 March 2025
It cost me twice as much as I was expecting to pay!
06 March 2025
Frustrating the wrong part was ordered in the first place but recovery was good.
06 March 2025
Very quick. As communicated done within an hour.
06 March 2025
Current refurbishment means the customer waiting area is too small and seats are not always a available
05 March 2025
as stated above
05 March 2025
Staff were very accommodating on the day.
05 March 2025
Reason stated above.
04 March 2025
We are alway's pleased with the way that BMW are very good on the telephone we alway's know when to be there and there is alway's someone to ask any question that we need ansering plus if you have to wait there is alway's food and drink's.
04 March 2025
As above
03 March 2025
A good job was done by all staff, particularly Tayla. She was very professional, courteous, helpful and friendly. Tayla is an absolute asset to Wollaston Motors and a perfect ambassador for BMW.
02 March 2025
Almost 3 hours and didn't get a deal that suited me.
01 March 2025
Since my car has been in every time we press the accelerator there is a noise whistling/leak sound not there prior to car going in. I called in and advised what was happening to be advised we have never heard of this happening after a repair!!!
01 March 2025
This was the second time I have to have a headlight replaced done with no problem
28 February 2025
People were not considerate and pricing committed and charged was different. The car was not cleaned due to their constraint however it was not communicated. So overall it was a disappointing experience.
28 February 2025
I've been a customer since 2012 and always received good service from Wollaston Motors including this occasion. The team are always polite and helpful.
27 February 2025
Courtesy car wasn't an equivalent car. Didn't get a clean and valet.
26 February 2025
All needs were met, though I was a little disappointed the two "new" tyres I had fitted were actually already nine months old.
26 February 2025
Excellent service throughout
25 February 2025
As above, Keeley made the whole experience very fluent and was always on hand to answer any queries I had regarding the work being done on my car
25 February 2025
Always friendly and helpful people
24 February 2025
It was good shame brake fliud isn't done with service , would save a visit
24 February 2025
Very quick and professional service.
24 February 2025
Outstanding customer service and technicians you can trust.
24 February 2025
The work was a bit of an emerald the repair was carried out really quickly
24 February 2025
Before and after all carried out as planned.
23 February 2025
All went perfectly
23 February 2025
Easy to book an appointment that was suitable for me . Excellent customer care when I went there.
23 February 2025
Good service
22 February 2025
Serviced as required, vehicle handed back on time
22 February 2025
As above
22 February 2025
I a able to book via the app and select the fast track while you wait service. Although in a temporary location they are still able to offer a comfortable place to work while waiting for the service to be completed
22 February 2025
The work was perfect and great attention to detail.
19 February 2025
The service was fast and the staff were friendly.
19 February 2025
Car was recalled. Pleased with politeness of staff
19 February 2025
Good friendly service
19 February 2025
Same as 1 above
19 February 2025
Very good at customer attention
19 February 2025
Every thing as expected
18 February 2025
I asked a very basic question of the services admin person and she basically refused to answer me.
18 February 2025
Great service - a pity you cannot carry out the car wash but hopefully you will resume the service once back on your normal site.
17 February 2025
Service agent dealing with me was very pleasant and time taken to complete work was good. The downside was the lack of care shown for interior of car. More is expected when dealing with a main BMW dealership. No seat or floor mat covers used.
17 February 2025
My car has always been serviced well and the experience of checking it in and collecting it has always been very smooth. If the service, or checks are not going to take long and I wait this while is done, the waiting arrangements are very pleasant.
17 February 2025
See above
17 February 2025
Very short service required with no issues reported
16 February 2025
Great
16 February 2025
Quite satisfied
15 February 2025
I did ask them to look at the boot tailgate button as it's sticking. When i collected the car they just said it's fine. It clearly isn't as it keeps sticking in.
13 February 2025
Prompt service
13 February 2025
Friendly efficient service.
12 February 2025
Needed the work done by a certain time and the team made sure it was done
12 February 2025
I live 40 miles from the dealership and the only reason I've continued to do business with Wollaston is the excellent service I've received from sales staff. As I need a courtesy car it takes too long to get things booked in
12 February 2025
Did what they were meant to.
12 February 2025
Everything carried out as requested.
12 February 2025
Keely Jowers looked after me and ensured the visit went smoothly.
12 February 2025
Keely is exceptional
11 February 2025
Current temporary site limited for space and over crowded.
11 February 2025
Work carried out on time and all explained do I was well informed.
11 February 2025
Despite being in a temporary location - the facilities and arrangements were very good
11 February 2025
.
11 February 2025
Kept up to date on all work and prices
10 February 2025
Agent was very helpful and kept me update with the needed information
10 February 2025
All the staff were very helpful
01 May 2025
Great service