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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
513 ratings and 239 comments received in the last 90 days.
08 January 2025
I felt that effort and care was taken to get me the car as soon as possible with my availability. The care and attention taken to support me with documentation and knowledge of my new car on collection was excellent.
04 January 2025
Very Satisfied, happy to help, kept updated, even after the sale.
27 December 2024
All of my requirements were met. Everything was explained clearly and options were offered with help and support to make my final choice.
16 December 2024
As long time customer of Wollaston, i am treated extremely well. The have always made a deal that works for me. It also comes from the confidence if there are issues they are dealt with correctly
15 December 2024
Very professional and friendly... wanted to make sure I was OK with what I ordered. Explained all my questions very well. Treated me like a valued customer
12 December 2024
Was always kept well informed
09 December 2024
We've had 3 BMW's and one Mini and everyone at the BMW Centre have always been very friendly, helpful and very professional
08 December 2024
Welcoming and friendly team
04 December 2024
Everything went smoothly from beginning to end.
02 December 2024
Start to finish had a great experience with Andre
29 November 2024
Kept informed through the purchase. No issues.
29 November 2024
Always receive a very professional approach
28 November 2024
Staff were polite, nice comfortable area to wait in
28 November 2024
Fantastic salesman (Anthony) and comprehensive run through of technical details to familiarise me with the vehicle (Ollie).
25 November 2024
Andre was brilliant even with a last minute change (slight misunderstanding of finance agreement but professionally resolved)
24 November 2024
Mark was amazing. Very informative, found the car for us.
15 November 2024
Excellent - a nice, relaxed, zero-pressure experience.
15 November 2024
always looked after by the team @ Wollaston
05 November 2024
Looked after extremely well and you found me a great car within my budget.
30 October 2024
For the third time I have felt at ease doing business at this centre.
30 October 2024
Felt at ease
28 October 2024
Andre is a star , made it easy, as not used to E signatures , great help for me!
28 October 2024
Wollaston BMW were excellent as they always are. The way that a car dealership should be run.
26 October 2024
Excellent handover and assistance with setting up my new car. Thanks to Sales rep who assisted me with Drive away insurance and follow up call to ensure everything was working well with the car.
22 October 2024
Andre explained everything clearly and patiently
09 January 2025
Price
09 January 2025
They promptly addressed my issue by making themselves available for fixing my car just in time before Christmas.
09 January 2025
As previous answer
08 January 2025
Very satisfied with the work carried out. Was a bit awkward to find the new garage.
06 January 2025
Carried out everything I needed quickly
06 January 2025
Good prompt service, however certain service requirements were expensive such as key fob battery change and wiper blade change
05 January 2025
Great service centre, team are welcoming and friendly. Dropped off for a service, took a loan car and updated on completion all within a few hours.
05 January 2025
They did as they had arranged in a timelyfashion.
04 January 2025
Price & service as expected.
04 January 2025
Again efficient and easy to deal with
03 January 2025
Very satisfied, it's a credit to BMW Wollaston especially with their move to temporary location including the logistics undertaking.
03 January 2025
Very pleasant and helpful from start to finish.
03 January 2025
They are always friendly and never had a problem with my car
02 January 2025
The following setting had been changed, some may have been necessary as part of the servicing. However, these should be returned to the cutomer's settings:- radio station changed, ECO drive mode changed to comfort, auto hill hold assist turned off.
31 December 2024
Spot on reception staff
31 December 2024
Hard to state as not sure of impact of the recall.
30 December 2024
Had a timed waiting slot. Was seen on time and was kept informed of progress.
30 December 2024
MOT drop and wait. 8 hours I was there. But it did fail on head light auto adjustment. It passed after the work was completed. But 8 hours of doing nothing.
29 December 2024
Tyre was fixed in good time for a good price
29 December 2024
Friendly helpful staff
29 December 2024
120 point check as described in the sales information sketchy to say the least.
28 December 2024
No complaints, everything explained to me throughout
28 December 2024
Brilliant service everytime I come and always carried out the initial assessment of my vehicle
27 December 2024
I booked the service 2 weeks in advance not to be told the day before that you can't look at another issue I raised, with a sign on my dash board because you don't have your diagnosis on a Thursday now I have to take off another day to have it lookat
27 December 2024
Friendly Service and they explained the process in a way i could understand.
26 December 2024
No complaints, everything as expected. Prompt, polite.
26 December 2024
Polite and helpful people but the fitting of a new airbag took 1.5 hours which I felt was too long.
25 December 2024
Never any nasty surprises, pricing for routine maintenance is always clear with the work done quickly and to a high standard. The staff are always knowledgeable, polite and very helpful.
25 December 2024
Did what I wanted
25 December 2024
Can't belive the car was given back still dirty not cleaned, I'm a jlr employee and we clean every single car that passes though the business on a daily basis
24 December 2024
Pity wash is not working at temporary site
24 December 2024
good service
24 December 2024
Maybe I'm just Northampton biased but you have to try it out to understand why.
24 December 2024
Amazing all over experience What I expect from the brand
24 December 2024
Very pleased with the experience
23 December 2024
Professional, friendly and a good selection of fast lane times (early and weekend).
23 December 2024
Absolutely first class service from the team at Wollaston BMW, in particular Keely Jowers within the customer service team.
22 December 2024
Always professional and very helpful
22 December 2024
Always very professional and helpful service
22 December 2024
I was kept upto date on issue with my car including parts ordering, problem with car and complete by times/date.
22 December 2024
A good service on the vehicle and excellent customer service
21 December 2024
Car collected on time, all the work completed and car returned same day.
21 December 2024
I could have used a loan car but not available which is not very good.
20 December 2024
I had booked-in for a "while you wait" appointment. I arrived promptly, the team were ready, and the work was completed within the agreed time. The waiting area was quiet and comfortable, and all customers appeared to be well served.
20 December 2024
From the time we arrived for our car to be serviced nothing was to much trouble great service as always
19 December 2024
Good clear feedback on vehicle and service status
19 December 2024
Arranged a waiting appointment for work that ultimately took 4 days! Was originally waiting for over 3 hours.
19 December 2024
One of the issues i sent the car in for was jot sorted out. This continues to be an issue. The lass on the service desk was lovely no complaints for her from me. My issue is and remains software related and is infuriating
18 December 2024
Temporary site makes things a lttle less than perfect.
18 December 2024
A
18 December 2024
The entire process of booking, servicing and including 'recall' upgrading went well.
18 December 2024
Quick and efficient
18 December 2024
Unfortunately the car had an issue in the work shop, it is now being repaired - This said the dealership have been great on all fronts, I could not fault them in any way as accidents happen! they have provided a good replacement & are dealing with it
18 December 2024
Katie was an excellent representative
18 December 2024
Kept me informed and kept to time.
17 December 2024
A lack of timely communication and not feeling reassured the me and car were foremost in the service experience.
17 December 2024
The service staff (namely Keely) were excellent in their dealings with me
17 December 2024
Excellent customer service
17 December 2024
Pleased with the offer of the courtesy car although I would have been happy to wait as the job itself would not have taken long.
17 December 2024
Whilst the site is being redeveloped things aren't as they could be, however standards are still very high.
17 December 2024
The staff were excellent
17 December 2024
I am still nervous as to why the same tyre has blown twice in 11 months
17 December 2024
Service work done badly explained
17 December 2024
Friendly service and nice waiting area.
16 December 2024
Fitted me in at short notice to try and diagnose the problem with the car and carried out the repair the following day
16 December 2024
Friendly staff, good communication, car serviced quickly
15 December 2024
My car was recalled for a new air bag. I waited only a short time for it to be ready.
15 December 2024
See above
15 December 2024
I had expected to need new brake pads after receiving an advisory on last years Mot but was advised all was well and I had 5mm alround on brake pads. A nice surprise I was kept informed of the progress on my vehicle at all times .
15 December 2024
Completely stress free service and kept informed throughout. Very happy and impressed.
14 December 2024
Explained what work needed to be done the video of the car Inspection was great.
14 December 2024
I had a concern about the front discs and pads which was checked and new ones fitted quickly and efficiently.
14 December 2024
Easy
13 December 2024
Little bit of miscommunication
13 December 2024
Always deliver
12 December 2024
Communication and organisation is great. Clear book in times and updates - excellent.
12 December 2024
Seamless
12 December 2024
The staff were extremely kind and courteous, the booking process was very straight forward and both the service and price were excellent.
12 December 2024
Very friendly and helpful staff
12 December 2024
Great service
11 December 2024
Very prompt and professional
11 December 2024
My time is apparently unimportant. The very reason I NEVER use the main dealers is because of this laissez faire mindset. It's always for the convenience of the garage, never the customer.
11 December 2024
Did I what they said mo fuss
11 December 2024
Wasn't given standard scope and health check when I was there and was apart of my service
11 December 2024
Very punctual
11 December 2024
Nicola and the staff were professional and brilliant
10 December 2024
No valet
10 December 2024
No problems at all - great customer service
10 December 2024
Quick
09 December 2024
Thanks for everything. Happy Christmas
09 December 2024
Did not got to Wollaston Motors , My service was done at North Oxford BMW. But very satisfied with the whole experience.
09 December 2024
Easy to book my service, phone call reminder the day before. Very welcoming team, professional staff, I had booked an MoT and service while I waited. All completed on time with a smile
09 December 2024
Katie was great very helpful
08 December 2024
Very promptly dealt with at arrival
08 December 2024
Service at Wollaston is always exemplary and this last visit was no exception
08 December 2024
Excellent service and excellent communication with staff who were very helpful and friendly.
08 December 2024
Email with video is very helpful
07 December 2024
Wollaston always look after us & our cars, we currently have 3 BMWs, very well
07 December 2024
Always had the best service here
05 December 2024
Good service, lovely ladies and helpful mechanics.
04 December 2024
Service is very good
04 December 2024
I was very happy with my experience
03 December 2024
Very friendly professional service
02 December 2024
With the change of site, it almost feel no change in service experience. Brilliant and no stress.
02 December 2024
Dan Quy was exceptional in his personal service and explaining things.
02 December 2024
Well looked after. Full understanding of the work being carried out. Polite, professional service.
02 December 2024
Said would take 4 hours, done in less than 2. Why overstate so much?
01 December 2024
Good positive attitude from staff member
30 November 2024
Good customer service
29 November 2024
Really seamless expirience and you're very well looked after by all the staff who are tremendous.
28 November 2024
Very helpful in keeping my day working well for me and my timings
28 November 2024
Great customer service from Ella @ Wollaston Northampton
27 November 2024
Updates were frequent, truthful and helpful.
27 November 2024
There is a friendly and helpful team, even whilst they are in a temporary building, they always ensure you are being looked after and made comfortable.
27 November 2024
It would have been 5 stars if my car had been cleaned as well
27 November 2024
Service is friendly and prompt. First car was in and out of service within 2 hours. Second car service understandably was a bit of a delay--but more from Alphabet leasing's side than BMW. But i was kept up to date.
27 November 2024
Superb service
26 November 2024
Clear feedback given and advice on next steps offered.
25 November 2024
Completed the warranty work without any issues
25 November 2024
No fault
25 November 2024
Collect service is great, follow up from service department prompt and friendly ( and good news re MOT!)
24 November 2024
Great information and simple advice work required completed.
24 November 2024
Good service
24 November 2024
Quick and easy check in, friendly staff, but didn't complete the main jobs requested, tyre valve replacement was told to monitor and reboot? With instrument cluster not bmw fault but did advise the tech to revert car back to stock which wasn't done
24 November 2024
Service do e in a timely manner
23 November 2024
Finished in the time I asked them to , ok 10 mins later but they kept me in the loop
23 November 2024
The staff in the service reception were attentive and everything ran smoothly
23 November 2024
Wollaston were very quick with my service and although there was an issue getting tyres in, they quickly rebooked me in.
23 November 2024
Great service. All work completed satisfactorily
23 November 2024
The job was done on time to a high standard
22 November 2024
Nothing to add
21 November 2024
Good customer service
21 November 2024
Very satisfied; thanks to Andy and Mark French personally
21 November 2024
Kept me informed at all stages
20 November 2024
I was satisfied with the service however I was asked if I would like the car washed and I said yes, unfortunately after picking the car up I noticed that it hadn't been washed? Bit disappointed with that.
20 November 2024
All completed on time
19 November 2024
Very good this time although our previous visit was marred by misinformation on repairs that were needed.
19 November 2024
The service was very informative
19 November 2024
good communication/ customer service
19 November 2024
Disgusting treatment from the lady in service department
19 November 2024
Took into account all the issues I had and checked the car over to meet the tight timeline I had.
19 November 2024
No problems to report.
18 November 2024
Staff were excellent and resolved all issues
18 November 2024
Very satisfied
18 November 2024
Feel looked after when at the branch
18 November 2024
Everything continues seamlessly
18 November 2024
Was expecting a message to say car mats had come in didn't receive one. I rang to check a week later
18 November 2024
Overall, knowledgeable and friendly staff who go the extra distance, are welcoming, genuine and thorough, ably supported by quality technicians that just get the job done.
18 November 2024
Completed job as described and remedied fault found during health check.
18 November 2024
The matter of the visit to the centre was dealt with while we were in the facility.
18 November 2024
Great
18 November 2024
Great customer service. Although the temp site is a bit small, but looking forward to the new Northampton dealership.
18 November 2024
Poor garage experience ( see above ) very professionally dealt with by Emily at WOOLESTON who arranged a car for me when the hire car didn't turn up
17 November 2024
Can't give any reason to complain
17 November 2024
Car wasn't washed - nil communication until after service had been carried out. I understand the reasons why, but communication was poor
17 November 2024
Carried out comprehensive computer analysis and repairs.
16 November 2024
The matter was dealt quickly and efficiently
16 November 2024
They did everything they said they would and on time and at the quoted price. The lady looking after me (Keely Jowers) in service was excellent, helpful, knowledgeable, friendly and supportive.
15 November 2024
All staff very friendly. When I entered the building I was meet with a lady with a smile that could light up a dark room. Was taken to a lady on the service deck how was very helpful
14 November 2024
Well organised.
13 November 2024
The Wollaston team are the best I have encountered in 45 years of motoring. Professional and friendly, the team ensure the car owner has a full explanation of work done.
12 November 2024
The service l received was quick and informative.
12 November 2024
I am still awaiting a call to fix my wing mirror which got damaged during the service.
12 November 2024
Always helpful and clean facilities as well as great car service
12 November 2024
Everything went well and all my queries were answered.
11 November 2024
Friendly service
11 November 2024
Repair completed ahead of estimated time
11 November 2024
No mention of break pads this time yet previously I was told they needed changing so clearly they don't yet
09 November 2024
Very good service and efficient
09 November 2024
I declined the work due to the enormous cost of labour.
07 November 2024
All work carried out professionally and on time and informed on progress throughout
07 November 2024
Disappointed no cleaning facilities bearing in mind this was prepaid
06 November 2024
Good but no vehicle clean
06 November 2024
Have had 4 BMWs wouldn't have anything else
06 November 2024
30 minutes job done.
06 November 2024
Disappointed i wasn't asked if i wanted my car washed
06 November 2024
Staff are fantastic & really friendly
05 November 2024
The make sure u are kept updated all the time no matter what sort of work you're car i s there for
05 November 2024
Service received met my expectations
04 November 2024
Very satisfied with my vehicle service
04 November 2024
Have used Wollaston for many years maintaining my Company car
03 November 2024
Problem key fob, battery discharged. Requested a new battery. Charged for this. Put key in the car - same error message. Returned key fob to service assistant who looked inside the key fob and said definitely a new battery. 2nd sales assistant loooke
03 November 2024
New place easy to find plus I got reminded by phone day before
31 October 2024
The initial service issue was handled with the minimum of fuss and the loan vehicle was a bonus!]
31 October 2024
Good communications, prompt service and probably the best service video I have ever had based on the quality of it.
31 October 2024
Had a problem with weak flow from screen washers. After service they seemed fine but quickly lost efficiency again. Wollaston agreed to rectify and arranged for vehicle to be collected from my home. Job now complete, no extra charge, I'm pleased.
31 October 2024
Carried out a diagnosis and repair. Keely has also done ever request I asked off her with kindness and professionalism.
29 October 2024
Would have scored completely satisfied if courtesy car wash had taken place.
28 October 2024
Information provided was accurate - booking in was straightforward and the wait was as expected
26 October 2024
Not a great explanation or understanding for my position in hearing the above news. I still dont understand how you expect me to consider this a normal expense. it is not normal for brakes to need replacing like this. Other than that I love the brand
25 October 2024
Excellent
25 October 2024
Totally happy with service received.
25 October 2024
Although the service is being managed in temporary premises, the service was still good.
24 October 2024
Very helpful
24 October 2024
Love to video explanation.
24 October 2024
everyone very helpful
24 October 2024
Satisfied with the services
24 October 2024
Friendly professional service
23 October 2024
Informative and well explained.
23 October 2024
The new system for servicing works well and the service/vehicle check was carried out on time and as expected.
22 October 2024
Always on time and no issues
22 October 2024
Engineers keep customers updated with videos of work provided.
21 October 2024
.
21 October 2024
Satisfied with the service, could not fault it
21 October 2024
Wipers and charging queries were not dealt with
21 October 2024
Used to feel more personal.....
21 October 2024
Unfriendly service receptionist staff.
20 October 2024
No one told me that you would not be cleaning the car - given the cost of servicing I think this is a poor aspect to have been cut.
20 October 2024
Recall on drivers airbag completed and quicker than expected.
20 October 2024
The service has become very expensive. Also very disappointing that no courtesy car wash is included.
19 October 2024
Fast and efficient
19 October 2024
Professional
18 October 2024
Still awaiting confirmation on an outstanding issue
08 January 2025
Purchase was quick and efficient and received my car within a week! So happy!