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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
517 ratings and 269 comments received in the last 90 days.
11 February 2025
See comments above.
04 February 2025
The dealer and sales lead knew my needs and put me in the right vehicle
30 January 2025
I lwas extremely satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. The process was smooth, professional, and stress-free. I have never had an unveiling of a car before it was great! Thank you!
29 January 2025
Adam is always very helpful and curteous
23 January 2025
Good service, communication good and quality of product
20 January 2025
Everything was fully explained
15 January 2025
Staff were professional,knowledgeable and pleasant to deal with.
14 January 2025
I traded in my BMW M135 which was 10 years old.The technology in the X1 is extremely complex but all my questions have been answered and I have every confidence that any future concerns will be addressed.
14 January 2025
Customer service and support was perfect. Presentation was excellent. Was a pleasure to deal with Wollaston BMW.
08 January 2025
I felt that effort and care was taken to get me the car as soon as possible with my availability. The care and attention taken to support me with documentation and knowledge of my new car on collection was excellent.
08 January 2025
Purchase was quick and efficient and received my car within a week! So happy!
04 January 2025
Very Satisfied, happy to help, kept updated, even after the sale.
27 December 2024
All of my requirements were met. Everything was explained clearly and options were offered with help and support to make my final choice.
16 December 2024
As long time customer of Wollaston, i am treated extremely well. The have always made a deal that works for me. It also comes from the confidence if there are issues they are dealt with correctly
15 December 2024
Very professional and friendly... wanted to make sure I was OK with what I ordered. Explained all my questions very well. Treated me like a valued customer
12 December 2024
Was always kept well informed
09 December 2024
We've had 3 BMW's and one Mini and everyone at the BMW Centre have always been very friendly, helpful and very professional
08 December 2024
Welcoming and friendly team
04 December 2024
Everything went smoothly from beginning to end.
02 December 2024
Start to finish had a great experience with Andre
29 November 2024
Always receive a very professional approach
29 November 2024
Kept informed through the purchase. No issues.
28 November 2024
Staff were polite, nice comfortable area to wait in
28 November 2024
Fantastic salesman (Anthony) and comprehensive run through of technical details to familiarise me with the vehicle (Ollie).
25 November 2024
Andre was brilliant even with a last minute change (slight misunderstanding of finance agreement but professionally resolved)
24 November 2024
Mark was amazing. Very informative, found the car for us.
16 February 2025
Great
16 February 2025
Quite satisfied
15 February 2025
I did ask them to look at the boot tailgate button as it's sticking. When i collected the car they just said it's fine. It clearly isn't as it keeps sticking in.
13 February 2025
Friendly efficient service.
13 February 2025
Prompt service
12 February 2025
Keely Jowers looked after me and ensured the visit went smoothly.
12 February 2025
Needed the work done by a certain time and the team made sure it was done
12 February 2025
Keely is exceptional
12 February 2025
I live 40 miles from the dealership and the only reason I've continued to do business with Wollaston is the excellent service I've received from sales staff. As I need a courtesy car it takes too long to get things booked in
12 February 2025
Did what they were meant to.
12 February 2025
Everything carried out as requested.
11 February 2025
Work carried out on time and all explained do I was well informed.
11 February 2025
.
11 February 2025
Current temporary site limited for space and over crowded.
11 February 2025
Kept up to date on all work and prices
11 February 2025
Despite being in a temporary location - the facilities and arrangements were very good
10 February 2025
All the staff were very helpful
10 February 2025
Agent was very helpful and kept me update with the needed information
09 February 2025
Had several services, MOT and warranty work done and the standard of customer interaction and service is consistently excellent.
09 February 2025
Booked car in a month in advance for service and recall to be carried out. Confirmed parts would definitely be available for the recall. Turned up on the day to say recall parts are on a first come first served basis so couldn't be done! Very poor!!
09 February 2025
Excellent service
08 February 2025
As above
08 February 2025
Extremely professional customer service. Ella kept me informed on the progress of the work and the technical staff involved resolved the issue within a timely manner to return my car to me.
08 February 2025
see comments above
08 February 2025
The best is not always the cheapest
07 February 2025
People are nice and friendly, but it's profit driven. I know costs are increasing but my wages haven't increased at the same rate.
07 February 2025
Flawless and fast service
07 February 2025
The staff helped me understand what was going wrong and kept me updated it took a while as it was a major software issue but they took the professional steps to resolve the problem and I'm back on the road again
05 February 2025
Very satisfied with the service provided by Ella Nickolls and her team, she kept me informed along the way with the progress of my Car.
04 February 2025
All very good, offered a coffee and somewhere to sit with Wi-Fi
04 February 2025
The car service was completed at the agreed time, and as always a very courteous and professional welcome.
04 February 2025
This is the second time I have been notified of a puncture, this time on 2 tyres for which for the second time was a stone! I was quoted for 2 new tyre yet again.
03 February 2025
Because I was.
03 February 2025
Very happy with experience
03 February 2025
Job completed under warranty in one day instead of two.
03 February 2025
Friendly and informative
03 February 2025
Good care of my car
02 February 2025
I received a full update and detailed breakdown of my vehicles progress and additional requirements.
02 February 2025
Easy to deal with
01 February 2025
From start to finish Wollaston were amazing.
01 February 2025
I have no knowledge of to the quality carried out on my car..it's all about trust!
31 January 2025
Customer Service wa excellent.
31 January 2025
I was very pleased with the service. I would have liked my car to have been cleaned and I also couldn't understand the vehicle video review, but everything else was good
31 January 2025
Smooth all the way through
30 January 2025
Because the dealership is a friendly place to visit, and Keely is especially good. She understands me as a customer, and that really makes a difference.
30 January 2025
Fast, efficient service
30 January 2025
Car was completed on time
30 January 2025
Service was carried out promptly, I had arranged an early drop off and wait which was great.
30 January 2025
No issue during the process even when I had to reschedule last minute
30 January 2025
I think that having to pay for a software upgrade what the car should do it self is a bit unfair and that some BMW dealers are doing FOC. But everyone at Wollaston motors were very friendly and most helpful
29 January 2025
I expected a wash and vac and this was not done
29 January 2025
Ella & Sean go out of their way to ensure I am supported and informed throughout the process.
29 January 2025
As always I was happy with the service provided from the easy drop off through to picking up later in the day. I appreciate the video health check and the phone call to advise on progress.
29 January 2025
Great service advisors
28 January 2025
Everything went to plan v
28 January 2025
Lady who served me accommodated the fact i required my car back earlier than planned due to child care. This was very helpful
27 January 2025
Again, just good friendly service and going above and beyond
27 January 2025
The recall job was completed quickly as arranged.
27 January 2025
No issues
26 January 2025
Courteous knowledgable service
26 January 2025
Professional and very helpful team
25 January 2025
Quick drop off and turnaround, however minor point - I completed the online check in and declined key battery replacement but it was replaced. I had replaced it the week before.
25 January 2025
Ella, the service rep, was friendly, efficient and helpful
25 January 2025
pleasant and helpful staff.
25 January 2025
Usually the service from Wollaston is exemplary but on this occasion my faith in the dealership has been dented.
25 January 2025
Easy, facilities good and staff friendly
24 January 2025
Again very efficient annd wecoming from start to finish
24 January 2025
You normally clean car ?? this time not
23 January 2025
work carried out as per schedule
23 January 2025
Very accommodating and friendly
23 January 2025
Everything was just spot on
22 January 2025
Scheduling
22 January 2025
Nothing was lacking in every aspect of the experience
22 January 2025
Lack of communication
22 January 2025
The staff are friendly, courteous and knowledgeable. The atmosphere is colloquial and warm. Special mention to Olly Chown, his skilful handover afforded me the confidence to drive out of the showroom fully equipped.
21 January 2025
Job done. Completely satisfied
21 January 2025
Got told I needed two new tyres (nails) and was offered only Pirelli's, turned them down as don't like the brand of tyre . Sourced my own tyre to be told by company I only needed one , one was a stone not a nail. Waited ages also for service.
21 January 2025
Consistently good service provided.
21 January 2025
disappointed that the day after service was done. I had a notification saying screen wash empty. I would have thought this should be checked and topped up with a service as previously used to be!
20 January 2025
Staff are friendly, efficient and do exactly what they say they will, when they promise to. Calls are returned, an absolute pleasure
20 January 2025
Top customer service from Ella
20 January 2025
Everything was handled well.
20 January 2025
Even though the site is in it's temporary location, the process was easy quick and smooth .
19 January 2025
Nothing to fault
19 January 2025
Triffic service
19 January 2025
AS ABOVE AFTER £50 DISCOUNT APPLIED AFTER I COMPLAINED,JOKE...
19 January 2025
It was good
18 January 2025
My 'while you wait' appointment worked well and the vehicle was returned to me on time.
18 January 2025
Excellent service as always.
18 January 2025
Tayla and the team at Wollaston were brilliant. Sorted my car out and even a tricky problem they've never seen before. Thank you Tayla
16 January 2025
Very happy
16 January 2025
The service itself was speedy and flawless . I missing the clean an vac though!
16 January 2025
good
15 January 2025
Everything went smoothly
14 January 2025
10/10
14 January 2025
Again Ella takes the stress away from my cars being in and is always on hand with the smallest of queries
14 January 2025
Deal with warranted repairs and returned car in clean and working order
14 January 2025
No issues, everything sorted professionally and satisfactorily
14 January 2025
Friendly and very quickly work done
14 January 2025
I was extremely satisfied with a required part replacement to enable my car to pass it's Mot.
13 January 2025
Service was quicker than expected and team were great throughout
13 January 2025
Diagnosed and solved the problem quickly..
12 January 2025
I was a little disappointed that the car wasn't cleaned !
12 January 2025
I have been a customerat wollaston motors for 40+ years off and on, buying cars from them and having my cars serviced by them
10 January 2025
Very
10 January 2025
Did not offer courtesy car for a 2 hour recall fix, but only took 1.5 hours waiting
10 January 2025
Non disruptive business, fast service.
10 January 2025
Good customer care
09 January 2025
Price
09 January 2025
As previous answer
09 January 2025
They promptly addressed my issue by making themselves available for fixing my car just in time before Christmas.
08 January 2025
Very satisfied with the work carried out. Was a bit awkward to find the new garage.
06 January 2025
Good prompt service, however certain service requirements were expensive such as key fob battery change and wiper blade change
06 January 2025
Carried out everything I needed quickly
05 January 2025
They did as they had arranged in a timelyfashion.
05 January 2025
Great service centre, team are welcoming and friendly. Dropped off for a service, took a loan car and updated on completion all within a few hours.
04 January 2025
Again efficient and easy to deal with
04 January 2025
Price & service as expected.
03 January 2025
Very pleasant and helpful from start to finish.
03 January 2025
They are always friendly and never had a problem with my car
03 January 2025
Very satisfied, it's a credit to BMW Wollaston especially with their move to temporary location including the logistics undertaking.
02 January 2025
The following setting had been changed, some may have been necessary as part of the servicing. However, these should be returned to the cutomer's settings:- radio station changed, ECO drive mode changed to comfort, auto hill hold assist turned off.
31 December 2024
Spot on reception staff
31 December 2024
Hard to state as not sure of impact of the recall.
30 December 2024
MOT drop and wait. 8 hours I was there. But it did fail on head light auto adjustment. It passed after the work was completed. But 8 hours of doing nothing.
30 December 2024
Had a timed waiting slot. Was seen on time and was kept informed of progress.
29 December 2024
Tyre was fixed in good time for a good price
29 December 2024
Friendly helpful staff
29 December 2024
120 point check as described in the sales information sketchy to say the least.
28 December 2024
Brilliant service everytime I come and always carried out the initial assessment of my vehicle
28 December 2024
No complaints, everything explained to me throughout
27 December 2024
I booked the service 2 weeks in advance not to be told the day before that you can't look at another issue I raised, with a sign on my dash board because you don't have your diagnosis on a Thursday now I have to take off another day to have it lookat
27 December 2024
Friendly Service and they explained the process in a way i could understand.
26 December 2024
Polite and helpful people but the fitting of a new airbag took 1.5 hours which I felt was too long.
26 December 2024
No complaints, everything as expected. Prompt, polite.
25 December 2024
Can't belive the car was given back still dirty not cleaned, I'm a jlr employee and we clean every single car that passes though the business on a daily basis
25 December 2024
Did what I wanted
25 December 2024
Never any nasty surprises, pricing for routine maintenance is always clear with the work done quickly and to a high standard. The staff are always knowledgeable, polite and very helpful.
24 December 2024
Pity wash is not working at temporary site
24 December 2024
Maybe I'm just Northampton biased but you have to try it out to understand why.
24 December 2024
Very pleased with the experience
24 December 2024
Amazing all over experience What I expect from the brand
24 December 2024
good service
23 December 2024
Absolutely first class service from the team at Wollaston BMW, in particular Keely Jowers within the customer service team.
23 December 2024
Professional, friendly and a good selection of fast lane times (early and weekend).
22 December 2024
A good service on the vehicle and excellent customer service
22 December 2024
Always professional and very helpful
22 December 2024
Always very professional and helpful service
22 December 2024
I was kept upto date on issue with my car including parts ordering, problem with car and complete by times/date.
21 December 2024
Car collected on time, all the work completed and car returned same day.
21 December 2024
I could have used a loan car but not available which is not very good.
20 December 2024
I had booked-in for a "while you wait" appointment. I arrived promptly, the team were ready, and the work was completed within the agreed time. The waiting area was quiet and comfortable, and all customers appeared to be well served.
20 December 2024
From the time we arrived for our car to be serviced nothing was to much trouble great service as always
19 December 2024
Arranged a waiting appointment for work that ultimately took 4 days! Was originally waiting for over 3 hours.
19 December 2024
One of the issues i sent the car in for was jot sorted out. This continues to be an issue. The lass on the service desk was lovely no complaints for her from me. My issue is and remains software related and is infuriating
19 December 2024
Good clear feedback on vehicle and service status
18 December 2024
A
18 December 2024
Kept me informed and kept to time.
18 December 2024
Quick and efficient
18 December 2024
Temporary site makes things a lttle less than perfect.
18 December 2024
Katie was an excellent representative
18 December 2024
The entire process of booking, servicing and including 'recall' upgrading went well.
18 December 2024
Unfortunately the car had an issue in the work shop, it is now being repaired - This said the dealership have been great on all fronts, I could not fault them in any way as accidents happen! they have provided a good replacement & are dealing with it
17 December 2024
Pleased with the offer of the courtesy car although I would have been happy to wait as the job itself would not have taken long.
17 December 2024
Friendly service and nice waiting area.
17 December 2024
The staff were excellent
17 December 2024
I am still nervous as to why the same tyre has blown twice in 11 months
17 December 2024
Service work done badly explained
17 December 2024
Whilst the site is being redeveloped things aren't as they could be, however standards are still very high.
17 December 2024
A lack of timely communication and not feeling reassured the me and car were foremost in the service experience.
17 December 2024
The service staff (namely Keely) were excellent in their dealings with me
17 December 2024
Excellent customer service
16 December 2024
Fitted me in at short notice to try and diagnose the problem with the car and carried out the repair the following day
16 December 2024
Friendly staff, good communication, car serviced quickly
15 December 2024
My car was recalled for a new air bag. I waited only a short time for it to be ready.
15 December 2024
See above
15 December 2024
Completely stress free service and kept informed throughout. Very happy and impressed.
15 December 2024
I had expected to need new brake pads after receiving an advisory on last years Mot but was advised all was well and I had 5mm alround on brake pads. A nice surprise I was kept informed of the progress on my vehicle at all times .
14 December 2024
Explained what work needed to be done the video of the car Inspection was great.
14 December 2024
I had a concern about the front discs and pads which was checked and new ones fitted quickly and efficiently.
14 December 2024
Easy
13 December 2024
Always deliver
13 December 2024
Little bit of miscommunication
12 December 2024
Seamless
12 December 2024
Communication and organisation is great. Clear book in times and updates - excellent.
12 December 2024
Very friendly and helpful staff
12 December 2024
The staff were extremely kind and courteous, the booking process was very straight forward and both the service and price were excellent.
12 December 2024
Great service
11 December 2024
Nicola and the staff were professional and brilliant
11 December 2024
Very prompt and professional
11 December 2024
My time is apparently unimportant. The very reason I NEVER use the main dealers is because of this laissez faire mindset. It's always for the convenience of the garage, never the customer.
11 December 2024
Very punctual
11 December 2024
Wasn't given standard scope and health check when I was there and was apart of my service
11 December 2024
Did I what they said mo fuss
10 December 2024
No problems at all - great customer service
10 December 2024
Quick
10 December 2024
No valet
09 December 2024
Katie was great very helpful
09 December 2024
Thanks for everything. Happy Christmas
09 December 2024
Easy to book my service, phone call reminder the day before. Very welcoming team, professional staff, I had booked an MoT and service while I waited. All completed on time with a smile
09 December 2024
Did not got to Wollaston Motors , My service was done at North Oxford BMW. But very satisfied with the whole experience.
08 December 2024
Service at Wollaston is always exemplary and this last visit was no exception
08 December 2024
Very promptly dealt with at arrival
08 December 2024
Excellent service and excellent communication with staff who were very helpful and friendly.
08 December 2024
Email with video is very helpful
07 December 2024
Always had the best service here
07 December 2024
Wollaston always look after us & our cars, we currently have 3 BMWs, very well
05 December 2024
Good service, lovely ladies and helpful mechanics.
04 December 2024
I was very happy with my experience
04 December 2024
Service is very good
03 December 2024
Very friendly professional service
02 December 2024
Said would take 4 hours, done in less than 2. Why overstate so much?
02 December 2024
With the change of site, it almost feel no change in service experience. Brilliant and no stress.
02 December 2024
Well looked after. Full understanding of the work being carried out. Polite, professional service.
02 December 2024
Dan Quy was exceptional in his personal service and explaining things.
01 December 2024
Good positive attitude from staff member
30 November 2024
Good customer service
29 November 2024
Really seamless expirience and you're very well looked after by all the staff who are tremendous.
28 November 2024
Great customer service from Ella @ Wollaston Northampton
28 November 2024
Very helpful in keeping my day working well for me and my timings
27 November 2024
Superb service
27 November 2024
It would have been 5 stars if my car had been cleaned as well
27 November 2024
Updates were frequent, truthful and helpful.
27 November 2024
There is a friendly and helpful team, even whilst they are in a temporary building, they always ensure you are being looked after and made comfortable.
27 November 2024
Service is friendly and prompt. First car was in and out of service within 2 hours. Second car service understandably was a bit of a delay--but more from Alphabet leasing's side than BMW. But i was kept up to date.
26 November 2024
Clear feedback given and advice on next steps offered.
25 November 2024
No fault
25 November 2024
Completed the warranty work without any issues
25 November 2024
Collect service is great, follow up from service department prompt and friendly ( and good news re MOT!)
24 November 2024
Great information and simple advice work required completed.
24 November 2024
Service do e in a timely manner
24 November 2024
Quick and easy check in, friendly staff, but didn't complete the main jobs requested, tyre valve replacement was told to monitor and reboot? With instrument cluster not bmw fault but did advise the tech to revert car back to stock which wasn't done
24 November 2024
Good service
23 November 2024
Wollaston were very quick with my service and although there was an issue getting tyres in, they quickly rebooked me in.
23 November 2024
The job was done on time to a high standard
23 November 2024
Finished in the time I asked them to , ok 10 mins later but they kept me in the loop
23 November 2024
Great service. All work completed satisfactorily
23 November 2024
The staff in the service reception were attentive and everything ran smoothly
22 November 2024
Nothing to add
21 November 2024
Very satisfied; thanks to Andy and Mark French personally
21 November 2024
Kept me informed at all stages
21 November 2024
Good customer service
14 February 2025
No problems on hand over